Hi,

Thanks for using Sage City.

I notice from your screenshot that the RDA users don't have Sage Accounts linked to them. You should have a "Email addresses to Match" option at the top of the Users screen - Could you click into that and match up the users where possible or invite them via the RDA set up process:

I hope this helps! Please let us know if you need any further support.

Regards,

Anth 

Sage UKI

Hi,

Thanks for using Sage City.

I notice from your screenshot that the RDA users don't have Sage Accounts linked to them. You should have a "Email addresses to Match" option at the top of the Users screen - Could you click into that and match up the users where possible or invite them via the RDA set up process:

I hope this helps! Please let us know if you need any further support.

Regards,

Anth 

Sage UKI

Thanks Anth. We did try this and it seemed to help for some time. But the problem has returned and happened a few times this week.

Jerry

Hi Jerry,

I'm sorry that hasn't helped - So we can provide you with further support, can you click the link here to go to our Support Hub where you'll find options to contact our Techincal Support Team for more support with this issue. It looks like we could use a closer look at this one to help diagnose and fix the problem. 

Have a great day.

Anth

Sage UKI