Sage 50 Accounts FAQs

We’ve gathered together the questions that you've been asking us. We'll update this discussion regularly and we'll also include any important notices.

What tax code should I use?

If you're unsure which tax codes affect which area of your VAT Return, why not use one of our quick tax code guides to help you get your VAT right every time.

UK guide >

Ireland guide >

What is Making Tax Digital?

As of April 2019, businesses with a taxable turnover above the VAT threshold of £85,000 are required to file their VAT returns electronically using accounting software, and are obligated to keep digital records of their transactions. Manual submission through the HMRC gateway for VAT will no longer be accepted for most businesses.

Find out more >

What is a digital record?

You’ll need to keep your records digitally – this means that you are required to store a digital copy of the transactions which make up the nine boxes of the VAT return. This needs to be kept in functional compatible software. This is software or a set of software programs which must: record and preserve digital records, send the data to HMRC through the API and receive information from HMRC via the API.

Can I still use spreadsheets?

You don’t need to keep any additional business records because of MTD. However, business records must be kept digitally to be compliant. If you use spreadsheets, the spreadsheets must be able to submit the required data to HMRC digitally. The spreadsheets must preserve any digital records so you will need to ensure that the data is not accidentally over-typed or deleted – software will make this much easier.

Why aren’t you updating all of your software?

Sage are committed to investing in our Sage Business Cloud software and all of our time and resource is focused on making these solutions really deliver for our customers. If you’re on software which isn’t MTD ready then the best option is to move to the Sage Business Cloud. We are aware that making this move immediately could be a challenge for some businesses, so we have developed solutions for a number of products which will enable you to meet your requirements, speak with our sales team or account manager to discuss the best option for you.

How can I check if I’m exempt?

You will not have to follow the Making Tax Digital rules where HMRC is satisfied that: your business is run entirely by practising members of a religious society whose beliefs are incompatible with the requirements of the regulations (for example, those religious beliefs prevent them from using computers). It is not reasonably practicable for you to use digital tools to keep your business records or submit your returns, for reasons of age, disability, remoteness of location or for any other reason, you are subject to an insolvency procedure. HMRC will decide if you meet exemption criteria so check with them directly and don’t just assume you meet the criteria, you don’t want to end up with a penalty.

I’m not sure if I’m on compatible software how can I check?

If you’re using the latest version of Sage 50cloud Accounts, this is MTD compliant. If you’re not sure if your version of Sage 50 Accounts is MTD compliant, take a look at our quick guide to check.

I’ve been told there will be free software available?

HMRC have been clear on this and section 5.3 of the communication pack states HMRC will not be offering its own software products, but will provide the Application Programming Interfaces (APIs) that commercial software developers will use to develop a range of applications that will enable businesses to keep their records digitally and integrate with HMRC systems.

Get personal training from a Sage expert 

With our Sage Onsite Support and private training, you can ensure that you're working with confidence and accuracy and getting the most out of your Sage software. Read more >

  • Hi, I've been asked to reprint a P60 for an employee for 2014/5. I've tried to do this within the program but no data is found. Could this be because I updated to Sage Payroll 50 after that period (I was previously using Sage Instant Payroll)?
  • Hi Mark,

    To reprint a P60 from your Sage 50 Payroll software, the data for that period needs to be archived in the software. However, as you were using Sage Instant Payroll in 2014/15, the required data isn’t in your Sage 50 Payroll software.

    As a workaround, if you took an archive of your reports during the year end process as recommended in Sage Instant Payroll, then you can reprint a PDF copy of your P60s from this archive. Simply browse to the location you specified during the process and print the file 04 P60.1415.pdf (for the 2014/2015 tax year).

    The default location of your archive is your data path, for example, C:\ProgramData\Sage\Instant Payroll\03B0E029-F535-4957-9E2C-5CE7D573D9A0. If you changed the default location and can't remember where you saved the archive, you can use the Windows search option to search for 04 P60.1415.pdf file.

    Please note: your data path folder starts and ends with curly brackets.

  • what is the latest version number
  • Hi Martyn,

    The latest version for Sage 50 Payroll is 23.00.

    This is the correct version to process in the current 2016/2017 tax year and the new 2017/2018 tax year.

  • Hi, I have recently installed the mandatory update version 23.0. I am unable to log into the payroll system without the check from sage and the box asking me to install, I have completed this 2-3 times now and I am unable to get into the payroll system. Please advise
    Thank you
  • Hi Emma,

    To prevent your software continuing to prompt to install updates, close Sage 50 Payroll then press the Windows key on your keyboard, together with the E key > browse to the SBD Software Updates folder on your PC in C:\Program Data\Sage.

    Right-click the SBD Software Updates folder > Rename > Enter a new name - such as SBD Software UpdateOLD.

    You can now open your Sage 50 Payroll software and continue without these prompts reappearing.

  • When I check under the help section it says there is no new updates available but I am still on version 22, when I log in to update manually it tells me I do not have access to this?
  • Hi Ian,

    Thanks for using our Product Support Community.

    There are two version numbers listed in Help > About in Sage 50 Payroll. Could you confirm what the following are showing as please:

    • The Version Number in the Program Details section
    • The Licenced version Number in the Licence Information section
  • Its been asked frequently but is not mentioned here albeit being such an obvious issue; is there a monthly add-on service for the VAT submission for users of Version 24 or older. We would prefer not to go to a cloud service at this time and would therefore prefer to use our existing desktop version for a further 9 months or so.
    Yet it appears that the cloud version is the ONLY version that is available.
  • Hi Michael,

    Weâ€Tmre working on ensuring that all customers have an MTD solution that suits them. Just to clarify, our recommended MTD solution, Sage50cloud Accounts, is still a desktop product, just with extra cloud features. Why not give us a call on 0800 33 66 33 and one of our team can discuss with you the best option for you and your business.