We are having issues connecting to Sage Drive.

At first the error message was :

• Your Sage Accounts data is out of sync with the data held on Sage Drive.
• Sage Accounts will now close to allow the current Sage Drive data to be downloaded.
• Your Sage Drive data is currently unavailable whilst it auto syncs with the cloud. Sage Accounts must now close.

We disabled the firewall.

Sage would download ~55MB of data and then hang. After it was closed the Sage Drive Service would use a lot of network resources.

After restarting it would do the same again.

After uninstalling and installing the latest version of Sage (24.2) we had the same problem.

I removed the companies from the list.

Attempted to re add the companies and got the message :

"You have already connected to the selected company on Sage Drive. Please select a different company in the list."

I want to redownload the companies from the cloud onto this computer.

Any help would be greatly appreciated, thanks.