Error message - "illegal characters in path"

Question

Hi, 
 
 My Sage accounts suddenly stopped letting me access it by saying it has a problem finding a valid registration? Initially I could click open accounts but now it has the option of close accounts or update license - but when I click update license it says "error: illegal characters in path" and I can't access the page to type my serial number in so I can't access sage? 
 
 We've been so hectic through the holidays so I've only got 4 days left to get all the invoices on and complete my VAT return (as well as my 5 year old's birthday at the weekend then 2 children starting a new school on Monday that I still need to buy uniforms for!) Can anyone help?!?! 
 
 Thank you!!! 
 
 Lisa

Paul Morgan · Answer

Hi Lisa, 
 Thanks for using our Product Support Community. 
 There&rsquo;s an issue we&rsquo;re aware of where, when opening or activating Sage 50 Accounts the following message may appear: 
 &ldquo;Illegal characters in path&rdquo; 
 This is currently under investigation so we do not have a definite fix. However, from the investigation we&rsquo;ve done so far we believe that this issue is due to a registry problem in your Windows profile. 
 Creating a new Windows profile has been seen to resolve the problem. 
 If this has answered your question, please click on the &lsquo;This helped me&rsquo; link below.

Sage 50 Accounts

Error message - "illegal characters in path"

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