Hi Tim,

Thanks for using our Product Support Community.

When you use drop-down lists in Sage Accounts, you can type the first few letters for a record to appear. This is known as the ActiveSearch popup.

There may be instances where this stops workingIf this happens check that ActiveSearch popup is turned on. If it is check that the relevant list is sorted by account reference or code.

To check that ActiveSearch popup is turned on go into:

1. Settings > Company Preferences > Parameters.
2. In the Others section, ensure that the ActiveSearch popup check box is selected.

To check that the list is sorted by account reference or code:

If the list is sorted by any column other than the account reference or code, for example, if the Product List is sorted by the product name, then the ActiveSearch popup does not work.

To resolve this, open the required module and click the first column heading.

If the issue continues to occur, run Check Data in File > Maintenance to check for any error.

Hi Paul, Thank you so much for your advice. I have checked Settings>Company Preferences>Parameters and the ActiveSearch popup check box already has a tick in it. I have also run Check Data In File>Maintenance and no errors are reported. When entering e.g. Bank Payments and typing data, the list of remembered payees is visible but when I hit 'Enter' to accept the offered selection it changes to just a few characters. For example, when I type in 'B&Q' it offers me 'B&Q Tradepoint' but when I hit the 'Enter' key it changes the selection to just 'B0'. The only way I can get it to work is by typing in 'B&Q Tradepoint' in full then clicking my mouse on the NEXT input field and the full selection of 'B&Q Tradepoint' then appears where I want it. I have made no changes to any of my settings - it just started doing it after updating my software to the latest version. It's very frustrating and very time consuming too. I used to be able to use the 'Tab' key to jump to the next data input field instead of using the 'Enter' key but that function no longer works either. I'm stumped! Any other ideas or suggestions would be very welcome.

Sorry Paul, I forgot to add - when I remove the tick from the ActiveSearch popup check box and input data, it obviously doesn't offer me the remembered payees but when I type in 'B&Q Tradepoint' it accepts the data and using the 'Tab' key works again allowing me to move to the next data input field. Very odd indeed.

Hi Tim, thanks for the update.

This isn’t an issue we’re aware of. Due to this, there are a few variables that we would need to check with you before we can resolve this for you. Therefore, on this occasion, it would be better if you could contact our Support team either via web chat or telephone in order for us to give you the most appropriate solution.