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Former_Member

Valid Licence could not be found

SUGGESTED
Posted By

I need to put SAGE 50 on my Laptop (usually run it on my office PC) I have downloaded the software from my account but I keep getting an error message when I log in "No valid Licence".

There is nowhere for me to put my licence key in - just  a refresh button which does nothing??

Can anyone help?

Thank you

  • 0
    SUGGESTED

    Hi Kathy.

    If you press the Windows Key + R on your keyboard, a run box will appear. Paste this path in to the run box then click ok: C:\ProgramData\Sage

    A folder will appear. If you can see a folder called SDK Licence, right click on it > rename > call it SDK Licence old > enter. Once you've done that or if the folder doesn't show in there, carry on to the next step.

    Press the Windows Key + R on your keyboard again. Paste this path in to the run box then click ok: C:\ProgramData\Sage\Accounts

    Go in to the latest year folder, 2017 for example, then find the white file called sage.usr > right click on it > delete. 

    Now close those folders > re-open sage and you will be prompted to enter your serial number and activation key. Enter the latest ones you have or if you're unsure of these, contact us.

*Community Hub is the new name for Sage City