Hi Zed,

I'm really sorry about our current queue times. We've been experiencing a higher than expected volume of calls this morning.

We really value your feedback and we will raise this with our resourcing team.

I'm keen to help you with your query Zed, would you like to run it by me?

Thanks,

Brian

Brian,

I joined sage in October 2018 and chose it because of the phone support. Since then I have never waited less than 50 minutes to be connected. I point at this whenever I get to speak to anybody and I always got this (your) standard answer.

I feel the phone support was missold, def. NOT worth the money.

And guess what happend today ?

a) the answer machine told me to check www.sage.com/uk/livedropin and

b) as I did not hang up, I "should be answered just over an hour"

So I tried the livedropin while waiting for the hour to pass and I did not get any answer there either. Probably have to wait an hour for a text back as well.

So, would you do us all a favour and stop telling us nonsense like "We've been experiencing a higher than expected volume of calls this morning." Just be honest and tell people that the phone support is not worth the money spend on it.

Hi Alex,

Sorry for the wait to get through to us. This should improve soon as we’re currently recruiting and training extra support staff.

As well as calling our telephone support on 0845 111 5555 and joining one of our live Q&A sessions, you can also access our support guides, webinars and much more in our Help Centre.

You can also web chat & email our Support team, tweet us @asksageUKI or post your on our Facebook page.

Or, if you reply with details of your query I’ll have a look into it for you.

Regards,

Paul
Sage UKI