Hi Christopher,

Operating system is not configured

Can you confirm whether your installation of Office 365 is 32-bit or 64-bit? If you are running a 64-bit version, this is unfortunately not compatible so would need to be reinstalled as 32-bit.

If you are using a 32-bit version, it should be fully compatible with Sage. To test a workaround, please do the following;

1) Select any Invoice > Print > Right-click your layout > Edit
2) In Report Designer, select Report > Email Settings.
3) Change your Mail Provider from Microsoft Outlook to MAPI (or vice versa).
4) Click OK > File > Save > File > Exit.

Test this email configuration and if you still have problems, please contact me on [email protected] so we can look further into it for you.

Invoice currency

The reason that a pound symbol is not implemented by default is because we have users with different currencies and need to accommodate this.

However you can add a GBP symbol to your variable by editing the report or layout > single-click the variable > Properties > Formatting > Numeric > Check the box to Show as currency > OK.

After this you should see the variable with the symbol showing.

Regarding your terms and conditions, it is not possible to add a completely different second page in Report Designer. To add your terms and conditions, we would recommend pre-printing them from a Word processing program before printing your Sage Invoices.

If you are emailing your Invoices, you can add your terms as an attachment if you have them saved as a PDF on your PC. To do this, please edit the layout and select Report > Email Settings > Email Attachments > Add the document that contains your terms and click OK > OK > File > Save > File > Exit.

Next time you email out your Invoice, there will be an additional attachment showing your terms.

Thanks,

Brian