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Kathryn Tebb

Disputed invoices issue

Posted By
Since updating to version 22 we have noticed some issues with disputed supplier invoices. Invoices which have been previously marked as disputed and then removed from disputes are still showing as being in dispute in the supplier payment window and supplier list, but not in the supplier activity or disputes. The program will allow the invoice to be paid, which then removes the dispute flag in the supplier list, but that's not really the point. When there is more than one person using the program this is creating additional work as it is necessary to manually check any invoices showing as being in dispute before making payments. Has anybody else experienced this issue, or can somebody advise of a fix please? We have tried different users putting the invoices back in and out of dispute but nothing seems to work. Thanks
  • Hi Kathryn,

    Iâ€Tmll have a look into this for you now and get back to you soon.

    Paul

    Sage GB
  • Hi Kathryn,

    This is an issue weâ€Tmre aware of with Sage Accounts v22. However, it appears to be an intermittent issue and is only affecting a small number of datasets. This issue is currently with our Research and Development team for further investigation and resolution.

    We've identified that this issue wonâ€Tmt cause any problems to any other sections of your data and, as you've correctly stated, youâ€Tmll still enable you to make payments against the affected invoices.

    I appreciate, however, that this is causing you additional work and can provide you with steps to try and fix this. The following steps have been successful on some occasions in resolving this problem:

    1. Ensure all other users are logged out of this Sage Accounts dataset.
    2. File > Maintenance > Recovery Tools > take a backup when prompted.
    3. Select Reindex and Compress All > once complete press OK.
    4. Select Recalculate Transaction History > once complete press OK.
    5. Select Recalculate Period Values > once complete press OK.
    6. Select Reset Transaction Status > once complete press OK.
    7. Close the Recovery Tools window.
    8. Select Yes to check the data to ensure there are 0 errors.
    9. Close the File Maintenance Problems Report screen.
    10. Close the File maintenance screen.


    You can now check if the dispute flag is still showing incorrectly in the Supplier Payment window and on the Supplier List. Please advise us either way. Once done Iâ€Tmll pass this information to our Research and Development team, so they have more information to work on to help us resolve this issue.

    Regards,

    Paul
    Sage GB
  • Hi Paul
    Thanks very much for your reply.
    Unfortunately, this doesn't seem to have solved the problem. I still have an invoice showing as disputed in the supplier payment and supplier activity windows but not in the disputes window.
    Regards
    Kathryn
  • Hi Kathryn,

    I'm sorry these steps havenâ€Tmt resolved your issue. As this issue is still currently under investigation, there are no further steps I can provide you with right now.

    If youâ€Tmd like to email me at [email protected] with the following please:

    • Your full version number in the Program Details section of Help > About.
    • Your Windows operating system, e.g. Windows 10, 8, 7, etc.
    • Your Sage Account Number and/or Serial Number.

    Iâ€Tmll pass these details onto our Research and Development team, so they have more information to work on to help us resolve this issue as soon as possible.

    Regards,

    Paul
    Sage GB

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