Hi Charlotte,

Thanks for using Sage City.

It sounds like a filter may have been applied to your Invoice list to hide any invoices after 2013. To remove this filter:

1. In the Invoices and credits module, click the Filter button.
2. Click Clear form at the top > Apply > Close.
3. If the invoices still don’t appear, refresh the list by clicking the No. column header twice.

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI

Thanks for the suggestion but I had already checked the filters. The invoice list is showing new invoices that have been created since the upgrade. I cant tell if it was a problem with the back up file or the restore as I didnt do either of them. Is there anything else I could try? would reindexing work?

Ok, thanks Charlotte.

To resolve this you can run a tidy up routine on the data. To do this go into:

1. File > Maintenance > Recovery Tools > when prompted, take a backup.
2. Select Reindex and Compress All > OK > Close. 
3. When prompted to check the data, click Yes. If there are 0 errors check your Invoices and credit module for this missing invoices.

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI

Thanks, I was really hoping that would work. But it hasn't. 

I am all out of ideas.

I even tried taking a new backup from the old computer, and I restored the new system to that backup, and the invoices still weren't there, so I assume the invoices after Feb 2013 aren't even getting backed up. But the sales orders and credit notes are all there. 

Ok thanks.

This isn’t an issue we’re aware of Charlotte. Due to this, there are a few variables that we would need to check with you before we can resolve this for you. Therefore, on this occasion, it would be better if you could contact our Support team either via web chat or telephone in order for us to investigate this further for you.

Regards,

Paul

Sage UKI