Hi,

Thanks for using Sage City.

Which version of Sage 50 Accounts are you using? You can find this out by going to (Help > About > Program Details)

Also can you tell me which version off Office 365 you're using? You can find this about by going to (Outlook - File > Office Account > About Outlook) I'd also like to know if you're running the 32bit or 64bit version.

Do you get an error when you export?

You can find further information from this article Microsoft Office and Sage Accounts compatibility

Regards,
Ian

Sage UKI

Hello

We are on 24.2.228.0 and now have Office 365 Business 2019.

The error is “Failed to connect to Excel”,

thank you

regards

Hi,

Thanks for that information.

Office 365 Business 2019 came out in November 2018 because of this 24.2.228.0 isn't compatible.

You can upgrade to v25.1 of Accounts which is compatible with Office 2019 (32 bit) and is released next week.

If this has answered your question please click More > Verify Answer.

Regards,

Ian

Sage UKI

Thanks for you help, Ian

regards