Hi,

Thanks for using Sage City.

Sage Drive is currently having service issues across all versions of Sage Accounts.

The latest update from the Drive team:

16:00 UTC 27/03/2019 - Sage continue to investigate the intermittent delays to the Sage 50 accounts service utilising the Drive functionality. This issue is also affecting the Drive Data Management service, where you may face intermittent login issues. We are working on this issue as a matter of priority and sincerely apologise for any inconvenience this is causing you. 

You can find full service status for Sage Drive at https://trust.sage.com/products/sage-drive

I would recommend checking that website and trying again later.

If this has answered your question please click More > Verify Answer.
Regards,

Ian

Hi,

Thanks Ian, unfortunately my issue has not been resolved. 

I spoke to someone in support last week who removed the company from Sage Drive and advised me to check the trust center and to upload the company data again once it's working. 

I have tried to do this but ended up with an additional user on my current company rather than a second company.  I then backed up the company that was showing on Sage Drive and then deleted it from Sage Drive.  I therefore have no users or companies on my Sage Drive and now when I go to login it says there is an error!

Could you tell me how I would go about clearing the error and setting this all back up again from scratch.  I want to avoid calling the support center as they don't seem to have the call back option available at the moment.

Many thanks

Becky

Hi Becky,

Sorry you're still having issues with Sage Drive.

We can take Sage Drive down for you to allow you to get up and running again. You would need to ring us to perform this process for you. The number is 0845 111 5555.

We're still having issues with Sage Drive so would probably recommend not setting it up again for the time being.

Regards,

Ian

Sage UKI

Hi Ian,

I've tried ringing the number and the wait is one to one and a half hours long and there doesn't seem to be an offer of a call back (this was available last week!).  Also the trust center currently says that Sage Drive is ok when I check the link provided above.

Getting very frustrated with it all, I just want my accountant to be able to see my accounts!  Is there a freephone number I can call? Can I chat online to someone about my account?  Or could someone call me back?

Thanks

Becky

Hi Becky,

Sorry for the wait to get through to us. We’re experiencing high volumes of calls due to people preparing for Making Tax Digital (MTD) and Payroll Year End. However, this should improve soon as we’re currently recruiting and training extra support staff.

This particular issue requires you to call in as it'll need a technician to log on to your computer. The call back option is currently unavailable whilst we try and focus on incoming calls.

You can contact our Reception on 0191 294 3000 and they can transfer you to our Technical Support line.

We're working on getting the trust website updated with the correct information.

Regards,

Ian

Sage UKI