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Hannah Hicks

Unable to connet to Sage Data Service

Posted By

Hi,

I need to connect a colleague to Sage Drive - I have added them on the Sage Drive internet page, however I am unable to add the company to the main log in screen due to error message 'Unable to connect to the Sage Data Service on machine 127.0.0.1 You cannot download data in this location'.

Any help much appreciated - I cant spend an hour + on hold to the tech support team!

Thanks

Hannah

  • 0

    Hi Hannah,

    What is the location you're trying to download the company to? Is the Sage Data Service installed in that location?

    Current queue time on the phone is 9 mins if you prefer to ring.

    Regards,

    Ian

  • 0

    Hi Hannah,

    Thanks for using Sage City.

    This message can occur if the Sage Accounts Data Service is the wrong version or stops running on the computer that stores your Sage Accounts data. If Sage Accounts was working previously, you can normally resolve this in a few steps by restarting the Sage Accounts Data Service. You can find the steps on how to do this here.

    If this has answered your question please click More > Verify Answer.

    Regards,

    Paul

    Sage UKI

*Community Hub is the new name for Sage City