Unable to import foreign bank account transactions

We suffered some data corruption a couple of weeks ago, we only spotted it on Friday sadly. I have spent the weekend rectifying the situation and at the final stage, re-entering the transactions, I had 17 errors that were not stated on Sage's help page. I rang Sage Support this morning to be told that I was getting these errors as v25.1 of Sage 50 is unable to import transactions in "non-base" currency.  All the lines erroring in my data were for EUR or USD bank accounts so this fits. I am gobsmacked that this is the case. Sage allows users to enter foreign transactions day-to-day in your data and will allow you to import foreign currency if it's an invoice but not as a bank transaction. I believe this should be rectified immediately and I would be very interested to hear what possible reason there could be as to why this is the case. I have been told to manually re-enter these transactions as there are only 17 of them, god forbid what they would have suggested if there were 200. That I pay them to do it for me?

  • Hi Lucy,

    Thanks for using Sage City.

    It’s not possible to import bank transactions in a foreign currency as it causes discrepancies with the exchange rate variance. Invoice and credit notes aren’t involved when you run a foreign bank revaluation so the same restrictions don’t apply to these.

    You can log this as a suggestion to improve our Sage 50cloud Accounts software on our Ideas Board.

    To log your idea select Submit an idea and then complete the form.

    Once logged, we’ll be able to use your idea and help us to shape your Sage software. Other customers will also be able to vote on your idea.

    Regards,

    Paul

    Sage UKI