Hi Gail.

Thanks for using Sage City.

Depending on how bank feeds was set up will depend on how you need to remove this. What I recommend on this occasion is to start a webchat or give us a call on 0191 479 5955 so we can take you through this. 

If this has answered your question please click More > Verify Answer.

Regards,

Sean

Sage UKI

Thanks Sean, shall I just get my client to call this number? Should they ask for a specific department?

Hi Gail.

Yes please, if thy call this number, quote their account number when prompted and selct the option for accounts technical support.

They can also start a webchat with us if need be and we'll advise further. 

If this has answered your question please click More > Verify Answer.

Regards,

Sean

Sage UKI