Hi Robin,

Thanks for using Sage City

What happens when you try to submit your ECSL using your new post code, e.g. any error messages, etc?

Regards,

Paul

Sage UKI

Hi Paul.

I get the results shown in the image below. User credentials are incorrect

Regards.

Rob

Ok, thanks Rob.

Error 1046 is an HMRC generated message and appears in the following circumstances:

• You're not using a version of Sage Accounts that is compatible with the Government Gateway.
• There's an incorrect entry in the eSubmissions Credentials.

You can follow the steps in this guide to check and resolve this.

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI

I've gone through all this again (more or less what I did when this first happened 4 years ago). HMRC's ECSL helpdesk have confirmed that I have the correct details registered with them and that they match what appears in Sage. I've re keyed identical information back into the Sage company preferences. Obviously I can't make a submission to test this until our next ECSL submission is due.

So it's now time to make our ECSL submission. I cannot currently do this thanks to another Sage problem; our customer is EU VAT registered, authenticated and based in Belgium. He requested that we send to his secondary (delivery) address in France. I have just confirmed with HMRC that there is no legal issue with this. Sage ECSL reports that the VAT reg is incorrect, it thinks his VAT registration is in France, in which case VAT reg authentication fails due to his VAT reg being prefixed 'FR' instead of 'BE'. Sage ECSL calculation is taking the VAT country from the delivery address rather than the invoice address or customer account details. Although an error is shown about 'incorrect VAT number', Sage still includes the transaction in the ECSL with the correct number and incorrect country, obviously this will fail when submitted to HMRC.

The country cannot be modified in 'Transactions'. How are we supposed to correct this and still show a true account of the transaction in our accounts? Even if we credit and re invoice we would be forced to enter incorrect information (i.e. delivery address Belgium - which is not true) in order to have Sage accept it and pass the correct details to HMRC. 

I'm amazed it's taken this long for this issue to arise, it may not be an issue for much longer (Brexit) but even so it should be fixed.

Last month's ECSL had to be submitted manually because Sage doesn't allow for EU customers with a vat number and shipping address in an alternative country. This month I have been able to attempt online submission but the original problem applies; the submission is rejected due to the postcode. The submission is only accepted if I change the postcode to that of our old address where we are no longer trading or VAT registered.

Yes, I tried all the suggestions for refreshing the company details stored within Sage. No, it hasn't made any difference.