Hi Lisa,

Thanks for using Sage City.

You can fix this by going to Bank > Select the bank with the problem > Select Edit and press Disable to remove the old bank feed.

Once you've done this select your bank account from the list and press the bank feeds button to on board again and become PSD2 compliant.

Our guide on for setting up can be found here

Full details can be found on https://www.sage.com/en-gb/cp/openbanking/

If this has answered your question please click More > Verify Answer.

Regards,

Ian

Sage UKI

Thank you for your reply Ian.

When I try to set up a new bank feed, I enter my bank details and when I try to proceed I get an error message. The same connection problem that I had before. It suggest that the Sage site address bkf.sage.co.uk is unavailable. This could be because it is temporarily out of action, which would cause problems for other users also, or it could be that the address has been changed and that for some reason I am not being directed to the correct address.

I could be barking up the wrong tree with that theory, but if you have come across anything like this before, your advice would be much appreciated.

Many thanks

Lisa

HI

I have also had this problem and error message and a recent email from Sage said I had to update to Sage v26. However I find that when I download the update I cannot install it. It just asks me how I want to pen the file!

Please can anyone advise what steps I should take

Thanks

Melanie

HI

I have also had this problem and error message and a recent email from Sage said I had to update to Sage v26. However I find that when I download the update I cannot install it. It just asks me how I want to pen the file!

Please can anyone advise what steps I should take

Thanks

Melanie

I didn't have a problem downloading or installing v26 earlier today, so can't help there I'm afraid. It's just the connection problem that I have.