Allocating a Credit to an already reconciled customer refund (Sage 50c Essentials)

Question

Hi 
 I have refunded a customer via a bank payment and logged within Sage (not via the customer refund process, just via a 'bank payment') and reconciled . However, I have now created a credit note which I wish to enter into the system and allocate against the payment. 
 Is there a way of doing this? I have only ever allocated a payment made against a credit note already in the system, not the other way round. 
 Thank you 
 Becci

Paul Morgan · Accepted Answer

Hi Becci, 
 Thanks for using Sage City. 
 It&rsquo;s not possible to allocate a sales credit note (SC) to a bank payment (BP). Instead, you&rsquo;ll need to delete the BP from Transactions > highlight the BP > Delete . 
 Once done, you can then post a sales payment (SP) from Customers > Customer receipt . You can then allocate the SP to the SC. 
 You can then reconcile the SP to replace the BP in your bank reconciliation. 
 If this has answered your question please click More > Verify Answer. 
 Regards, 
 Paul 
 Sage UKI

Sage 50 Accounts

Allocating a Credit to an already reconciled customer refund (Sage 50c Essentials)

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