Hi Owen.

Thanks for using Sage City.

Can you provide us with further details of exactly where you're going in the program, what you're clicking on or running, what criteria you're selecting and what information you're looking at on the particular screen or report please and we'll be able to investigate further. If you can take a screen shot of what you're looking at and paste it in to your reply we should be able to provide further detail.

Regards,

Sean
Sage UKI

Hi Owen.

Thanks for using Sage City.

Can you provide us with further details of exactly where you're going in the program, what you're clicking on or running, what criteria you're selecting and what information you're looking at on the particular screen or report please and we'll be able to investigate further. If you can take a screen shot of what you're looking at and paste it in to your reply we should be able to provide further detail.

Regards,

Sean
Sage UKI

screenshot-02122019.docx

Thank you for your reply I have attached a screenshot. Our prior year commenced on 1 October 2018 but earlier posted transactions appear within the activity drill-down. 

Hi Owen.

Thanks for the additional information. 

Running the year end doesn't clear any actual transactions, it'll just post a ledger year end journal to clear the balance. 

In that activity screen is there a 'Ledger Year End' JD or JC for 30/09/2019 ?

If you have telephone support it might be worth giving us a call so we can investigate in further detail. 

Regards,

Sean
Sage UKI