Hi Debbie,

Thanks for using Sage City. 

Are you meaning the clear button in the filter window? or the clear button next to search? Is this also happening to just specific users or all users? 

If you go to file > open > Open demo data 

Login with Username: Manager - Password: leave empty

This will allow you into the demo data if you do exactly the same in this demo data do you get the same result? If so this would be a program issue, if not then it looks like its something in your data and we can advise the next steps after this. 

To then get back to your company data, just go to File > Open > Open Company data, and log in with your normal logins. 

If this has answered your question please click More > Verify Answer.

Regards,

Michael
Sage UKI

Many thanks for your quick reply - Sadly still happens in the demo data

Hi Debbie,

You're welcome if this also happens in the demo data then its not localised to just one data-set. What this would mean is then an uninstall and reinstall of Sage on this PC. 

If you have Sage on another PC before doing this test the issue also on that PC does the issue follow the user?

You can uninstall Sage 50 Accounts using Windows. We recommend you take an all files backup before uninstalling.

1. Close Sage 50 Accounts.
2. Press the Windows key + R then type Control Panel and click OK.
3. Click Programs and Features then find and right-click the version of Sage Accounts you want to remove then click Uninstall.

Uninstalling using this method removes the Sage software but leaves behind any files that could be common to other software. 

Regards,

Michael
Sage UKI

It is happening to other users on other PC's

So I have spent the last couple of hours uninstalling reinstalling Sage only for the issue to still be present.  Guessing then this is a program error any idea when i maybe fixed?

Hi Debbie, 

What i would do at this point is to contact our live support teams to investigate this further, from what you have said this is looking like its an issue in your data.

We have some files we will look at removing that store the search history and then run a reindex and compress of your data. 

Usually this will fix the issue you seem to be having. 

The best number to call is 0191 4795955 or  you can chat with us live on :-https://my.sage.co.uk/public/help.aspx#/customer/support/accounts

Regards,

Michael
Sage UKI