Hi Paul,

Thanks for using Sage City.

The following link explains what to do when you get this error: https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=200519134828621

Kind regards,

Oli, Sage UKI

Many thanks for the response Oliver Cook however I'm still struggling with this.

When I go to Help -> About I still see

Microsoft Office = n/a

despite uninstalling Office 365, then Sage and then reinstalling both of them.

I assume if everything is set up correctly it should say Microsoft Office = 365 or something similar?

Is there anything else you or anyone else can suggest?

Many thanks

Paul

Hi Paul,

That is correct, if working it should have the name of the MO software.

My advice would be to try again, making sure that it is Microsoft Office 32 bit, and ensuring that after you uninstall both Office and Sage, it must be Microsoft Office (32 bit) that is installed first, then Sage after.

Also make sure it is the full desktop version of Microsoft Office, not the app version.

Perhaps also making sure all updates on the computer have been applied, and restart the computer before reinstalling.

Kind regards,

Oli, Sage UKI.

.

Hi Paul,

That is correct, if working it should have the name of the MO software.

My advice would be to try again, making sure that it is Microsoft Office 32 bit, and ensuring that after you uninstall both Office and Sage, it must be Microsoft Office (32 bit) that is installed first, then Sage after.

Also make sure it is the full desktop version of Microsoft Office, not the app version.

Perhaps also making sure all updates on the computer have been applied, and restart the computer before reinstalling.

Kind regards,

Oli, Sage UKI.

.

I finally managed to get the 32 bit version installed. It still says Microsoft Office = n/a

I had decided to give up as I'll be getting a new laptop in a couple of weeks.  However today I realised I have Sage Add In in my excel and when I tried to email an invoice it worked fine. 

All seems very strange, however it's working so I'm not complaining! 

Many thanks for your help with this.

Paul