Recently updated a customer to v28.0.226.0 and they are experiencing a hang when running update ledgers and selecting preview - the preview window is unresponsive, and a large box with "Processing" and a moving progress bar appears. This does not clear. It seems the underlying posting has been completed, if you look at the accounts from another PC, the invoices are in the sales ledger.  The only way to clear the processing box is to force close the app via task manager.  Force closing the preview component does not work, you have to kill the whole app.

Unfortunately (for troubleshooting purposes) another machine on the network does NOT experience this problem and can update ledgers with the preview window closing as it should, and no processing message appearing.

Is this a known issue?  Any suggestions for resolving it?

Thanks

Stephen Wade

Sage Business Partner