Hi Vivien,

Is it possible your Sage 50 licence has changed recently?  With Sage 50 Accounts Standard and above, you will need to print from the 'Remittances' option in the bank module. 

If you were previously using Sage 50 Accounts Essentials, this does not have a Remittance option available in the Bank module and the process is like the one you mentioned whereby it's automatically created.  With Essentials, on entering the payment details and clicking Create Remittance, this would then give you the option to select the layout and output.  

It sounds to me like your licence may have changed from Essentials and upgraded to Standard or Professional.

I hope this helps.

Kind regards,

Rachael

Hi Vivien,

Is it possible your Sage 50 licence has changed recently?  With Sage 50 Accounts Standard and above, you will need to print from the 'Remittances' option in the bank module. 

If you were previously using Sage 50 Accounts Essentials, this does not have a Remittance option available in the Bank module and the process is like the one you mentioned whereby it's automatically created.  With Essentials, on entering the payment details and clicking Create Remittance, this would then give you the option to select the layout and output.  

It sounds to me like your licence may have changed from Essentials and upgraded to Standard or Professional.

I hope this helps.

Kind regards,

Rachael

Thank you Rachael, 

I have been speaking with Laura (Customer services) who in the meantime has managed to find out that yes, this is exactly what has happened and why I am no longer seeing the remittance as it is created.

Whilst I now understand what is happening, I still find it frustrating that I can no longer, for example, immediately send the remittance to email.

Is this something that could possibly be re-considered please? When making even just one payment, never mind several, the 'new' way adds in lots of extra steps.

Thank you, and Ian, for your help.