Help with errors- restored to error free but errors reappear after reposting

Evening all.

I hope someone can assist me.

I use Sage every day- I used all day on Tuesday, and backed up at the end of my day after checking data and there were no errors. Started again this morning and all was fine. When I reconciled a bank statement Sage crashed on me. Restarted it and it asked me to check for errors which I did, and no errors were found, but I had to complete the bank reconciliation again which was no big deal as it had saved all of the transactions I had entered, just had to match them off again which I did.

Carried on posting again and at the end of the day I went to close Sage as normal, and performed the usual check and back up. The check this time found 3 errors, one referenced the bank reconciliation but I can't remember the exact wording. I printed my audit trail report and invoice report as it was just reconciling and invoicing which I had done today.

I restored to my back up from end of day on Tuesday, checked it again once it had loaded and there were no errors which I knew. I re-entered all of the same information again exactly as the audit trail report had listed it with no problems and no crashing during the bank reconciliation this time.

Went to close again and checked the data, this time the error count was at 146 errors.

I restored again back to my update from Tuesday end of day, and began to enter my data again. I wanted to find out which of the things I was entering was causing the issue and hopefully avoid it or find another work around. I entered the first transaction again from the audit trail, and checked the data again. 146 errors appeared again even though there was only one transaction entered after restoring the error free back up.

Since then I have tried doing things in all different orders after restoring to my error free back up from Tuesday, and I am getting 146 errors time and time again. It seems as soon as I do anything after the restore all of these problems rear their ugly heads.

Any idea what is going on here? Re-entering the work I did today is no massive deal, but how on earth do I do this without getting the errors? The Tuesday back up is definitely error free so I can't understand what is going on. I've restored and re-entered probably a handful of times before after errors and never had this problem.

Any advice please? Thank you in advance. Running version 27.2.664.0.

  • 0

    Hi Alex, 

    Thanks for using Sage City. Could you restore back to your Tuesday backup for me and run the check data again? You said you've already done this, so there should be no errors at this point.

    Once the data has been checked, can you select the option for Recovery Tools please, take a backup when prompted and then run the 4 left had side recovery tools when the window appears.

    This might take a while, but once it's finished can you check the data again for errors and let us know if there are any?

    Regards,

    Sage Support