Paperless might be an option. Your not alone with your bad experience of AE.

AE does have some good features, and whilst I believe the programme has got better, once you get a problem with it which is not easily fixed, the support is diabolical.

AE support has an aggravating inclination for tickets to be passed between support members who only ever seem to read the last couple of comments and not the entire history. I've been waiting for well over a month now for an issue to be looked into and here we are with still no direction from AE. It's very poor.

Hi there, apologies for the issues you have had with Autoentry. I work in the support team and I can check out this issue for you as soon as possible! If you would like me to get back to you directly I would be happy to do so. You can send me your details to [email protected]. Thanks for your patience, Tara

Hi there, apologies for the issues you have had with Autoentry. I work in the support team and I can check out this issue for you as soon as possible! If you would like me to get back to you directly I would be happy to do so. You can send me your details to [email protected]. Thanks for your patience, Tara

But with all due respect Tara, I've asked you to call me on at least two occasions and you never do so. I have an open ticket and I have complete and utter confidence this will be ignored.

Hi there, your ticket was closed due to a Sage restriction. I advised our dev team to look into this further with Sage to see if there is something they can implement. Once I have more information for you I can call you to discuss. Thanks, Tara

Then why have I note been told the ticket has been closed? The last reply I had from you stated: "Our dev team are currently working on bugs as high priority so requests like these tickets can take some time. I will reach out to the team today again to see if we can get any updates."

I have been waiting patiently for three weeks now to be told that the ticket has been closed. I have asked you to call me before, but I never receive any call.

I am wholly convinced that whilst it seems AE is keen to pass the blame onto Sage, Sage is absolutely not at fault here, and if I am wrong, I will retract any statements made.

Please, therefore, re-open the ticket and confirm this has been actioned.