I have used Sage accounts for more than twenty years. About a week or so ago I was told that Sage would be denying us access to all of our records (hundreds of thousands of items) unless we agreed to start paying them a monthly fee of what started at around £140 and eventually was reduced to £27. This is a ransom. "We have all your records and if you don't pay us we will deny you access to them. I will not give in to this. Sage software is very good but their customer service is lamentable. Right now with the biggest recession ever experienced in this country about to happen and they are stupid enough to think that they can take advantage of customers.
Oh, and they said if we want to keep our 100,000 records we can dowenlaon them onto an Excel spreadsheet.
When it comes to submitting our next tax return to HMRC we will tell them our records were all witheld by Sage. In the meantime we will find another accounts software provider.
Several days ago they agreed to escalate our complaint and get back to us but, of course, with only eight days to go before they withold everything we have heard nothing.
