Something somewhere must have changed but hard to say what. Waht does the error in the Windows Evetn Log say?

Hi Darron

error says error with email address , check windows event log , something has changed somewhere but could be anything if there has been an update , I was on to sage who just told me to set it up with outlook as its more reliable , but no joy with that , my outlook is part of microsoft 365 so not sure if it is compatible.

Ian Connelly said:

error says error with email address , check windows event log ,

It is the event log message I was asking about rather than the mesage you see in Accounts that refers to the event log. Go to the Windows Start menu and search for Event Viewer. Then under Windows Logs -> Application you will see events logs from all kinds of applicaitons running on your PC. Oneor more of the message will be an error from Accounts or Report Designer (sorry can't recall which it gets written as at the moment) and it is the detail from this message that I'm after please.

Note there will potentially be a lof of log messages in Event Viewer as all kinds of applicaitons create entries there. Rather than trying to seach/filter to find the one of interest it is sometimes easier to open the applicaiton log, then go back an replicate the error in Accounts, and then come back to Event Viewer and refresh (press F5). The message you want should then be at the top, over very near the top.

Ian Connelly said:

I was on to sage who just told me to set it up with outlook as its more reliable , but no joy with that , my outlook is part of microsoft 365 so not sure if it is compatible.

Not sure who would have suggested that but the Outlook setting is no more or less reliable than MAPI or SMTP. Any of them should work with Outlook as long as it is installed on your PC, so Microsoft 365 should be fine (in theory!).

Hi Darron

 finally found it

Di Darron

      I think this was the origional error message

Right. That suggests an external setting on the email server has been changed. From the error message it suggests that perhaps non-TLS connections have been disabled but that is how you were configured to connect. In theory it would just be a case of determining what the correct TLS connection settings are for your email server and updating the configuration in Accounts/Report Designer to match.

That error implies that there is a problem with the default Outlook profile. Worth following the suggestion in the message to see about correcting that.

Thanks for all your help Darron I have found out my BT email is not supported anymore and Microsoft security is stopping the emails getting authenticated,I put my personal email into Sage which is a Microsoft product and it works fine ,so I decided to get a new Microsoft email address but that won’t work ??

Good to hear you've narrowed it down to a change by Microsoft. Hard to say why a new Microsoft email wouldn't work though. Does it result in the same error message(s) in the Windows Event Log?

This is clearly Basic Authentication, but we are also using "Microsoft Outlook" so it shouldn't be sent through SMTP... Does anyone else have a solution to this? Or is it maybe the version of save that does not support modern authentication? v27.