Favorites duplicating

We support a company who have been having an issue within Sage where they are all seeing each others saved favorites which is causing 5/6 duplicates of each one.

This seems to be an issue with the way Sage is saving them in the same Sage.ini file instead of separate ones for each user. We are guessing that this is because they are working in a virtual desktop and use sage through that.

We think that Its possible that a single Sage.ini file could be hosted on a shared drive and then fixed with the Sage VDI tool to tweak the HKLM settings but aren’t sure if this would work or if it would cause any other issues.

Sage Help Centre This is what is happening but because they are working in a virtual desktop we haven't been able to find a way to stop it from happening yet.

Any assistance would be much appreciated!

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    Favorites aren't stored in Sage.INI at all. As per the article you've linked to they are stored within the local application data of the Windows user's profile. The redirect of the INI file to a share drive will have no impact on the favorites, but your note that users are working on a virtual desktop does sound to be the key thing.

    Are the users all effectively logging on to the virtual environment/running the application as the same user?