Purchase Order posted flag - Incorrect.

SUGGESTED

Hello All.

We have an ongoing issue with Sage 50. Support have been very helpful, but unable to fix or even reproduce.

When we have a Purchase order with multiple items on, and they arrive at different times, we part deliver the items until such a time as all the goods are in stock, & the PO becomes "COMPLETE"

Meanwhile, as the Supplier Invoices arrive for said goods, each one is updated to the ledgers. So far so good. Until the last invoice arrives, PO posted flag is "PART"

The issue is that every now and again, the posted flag for a PO will incorrectly become "FULL", even though we are still awaiting an invoice. The update ledgers screen clearly shows we are awaiting an invoice, but Sage has flagged the PO as fully updated.

This is making it very difficult at the end of the month to identify any outstanding supplier invoices.

Has anyone else ever had this issue? It does not happen regularly, just every now and again.

Tried all the usual fixes, but to no avail. I can`t reproduce it on demand, but it's clearly happening as we have a PO from this month that's become incorrectly flagged.

Any ideas? Really do not know what to try next.