sage picking up wrong email address for sending reports

Question

Using sage 50 accounting we run two separate companies. 
 
 Company 1 uses outlook for sending reports without an issue 
 Company 2 uses Gmail and wont send emails. 
 
 When sending reports, invoices etc from company 2, we get an error message relating to company 1 email. Checking the email settings these are correct for the gmail account including the 16 digit, app password generated by google. 
 
 Error with the address company1@company1.co.uk : Unknown Error. Please check Windows Event Log for more details.

Andy Rickeard · Answer

Hi Stuart,

Thanks for using Community Hub.

The following article refers to Outlook but the steps for checking the Event Log for more details may be useful in this case: Troubleshoot emailing > once the nature of the error is established, the article links to further information to help with resolving the problem.

If this helps, please click Verify Answer.

Regards,

Andy
Sage UKI

Sage 50 Accounts

sage picking up wrong email address for sending reports

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