Hi Tony,

Sage 50 Accounts will ping the licence server approx. every 28 days.  You'll find the other machine will also stop working when it tries to ping the licence server also.  This is because from 30 September 2022 TLS 1.0 and 1.1, which is being used, has been retired.  You'll need to upgrade to Sage 50 Accounts v26.3 or above to continue accessing Sage 50 Accounts.

You can view further information about these change in the following guide: https://gb-kb.sage.com/portal/app/portlets/results/viewsolution.jsp?solutionid=022225215213622.

I hope this helps.

Kind regards,

Rachael

I have purchased Sage 50 Accounts Essential Software Version 28 -2022. Do I need to uninstall the original v26 before installing v28 or will it upgrade over the top of the existing software. Regards

You can do either. The v28 installer will offer you the choice to upgrade by default if it detects an earlier version is installed. If you uninstall the old version first it will simply default to a new install for v28. Either option should be fine.

You can install the v28 directly to upgrade the v25. The data will be converted directly after the installation. Further information and support with installing can be viewed on the help centre here: www.sage.co.uk/install.

I hope this helps

Kind regards,

Rachael

You can install the v28 directly to upgrade the v25. The data will be converted directly after the installation. Further information and support with installing can be viewed on the help centre here: www.sage.co.uk/install.

I hope this helps

Kind regards,

Rachael

This is an e mail that I have sent to the software providor. Is this software Cloud related or is it just the name of the software. Trust you understand the problem. I do not want to register something that is cloud related or requires a subscription. The software description I bought was described as /

Sage 50 Accounts Essential Software Version 28 -2022

MY E MAIL TO THE SELLER

Good Evening Hugh, Perhaps you could advise me. I have installed the software as your instruction to update my original Sage accounts perpetual v25 that has stopped working due to TLS? And have uninstalled it. Problem. This installation is showing sage 50 cloud accounts. My company never uses ‘cloud’ software or anything that requires subscription. Your E bay description does not mention ‘CLOUD’ that is why I bought it. I have installed the software and reached the screen option to enter serial Number etc but have not done so the choices are ‘create a new’ company connecting data on server restoring a backup or connecting to a company using remote data. I have not registered the software and will not do so until I receive advice from you. Kind Regards

I uninstalled ver 25 installed version 28 registered it and screen option is to restore a Company from backup. When i choose the backup for the Company and press continue I get the error 'Incorrect filename or location specified' Is this because I need to enter the Company Details in 'Create a New company' first as its a new installation having uninstalled v25. Regards

Hi Tony,

Thanks for using Sage City, and my apologies for the delay in this reply.

A v25 backup should restore into v28 without any issues, presuming the data was error free when the backup was created. You should not need to enter all of the company details, it should just restore.

If you're still encountering problems I would recommend following the steps in the following article, and then trying again:

Software access article

If issues persist then I would recomment contacting Sage Technical Support for further assistance and advice.

Regards

Andy
Sage UKI