Hi Keir,

Thanks for using Sage City.

When you're presented with that error there should also be an option to Show Details, if you could share that message here we can look at the best steps to take.

Regards,

Andy
Sage UKI

Hi Andy,

Here is the error that comes up after a few minutes.

Thanks Keir,

That error is normally resolved by restarting the computer that holds the data then attempting to connect again.

It's documented in the following article >

Thanks Andy,

Will give this a try when the office are done for the day

Sorry Andy,

I Tried this last night and I just got the same result as before.

Sorry to hear the issue is persisting Keir. At this stage I would recommend logging it with Sage Technical Support, you can do this here >