Hi,
Thanks for using Sage City

I notice this query hasn't had a community response.

The installer may have become corrupted when your software downloaded it, although it's not possible to check at this stage the exact cause.

That said though, to resolve this you can download the installation file from our download and install Sage 50 Payroll guide. You can then follow the instructions in this page to install your update to v29.

If this has answered your question please click More > Verify Answer.
Regards,

John Howells
Sage UKI

Since Sage went on the cloud I have lost access to the company accounts on multiple occasions for one reason or another or excuse from Sage. Spent hours and hours on the phone. Latest issue is downloading V.29 version spent 30 minutes on the phone with an advisor who couldn't stay online to ensure this was successful and despite following all the instructions still can't get to my accounts. How can this keep happening when paying a high monthly subscription? 

When I tried to log in this evening after re-starting my computer as advised to do the V.28 is still on there and will not allow me to continue. Rang back and they are now closed. I can only work on my accounts in the early evening. I have so much updating to do due to not having access. 

Please can somebody advise?

Hi Kim,

I'm sorry about the issues you've experienced. I've sent you a direct message so we can look at it further for you.

Regards

Andy
Sage UKI