Hi Janice,

Thanks for using Community Hub.

I recommend checking the printer setting on the layout itself. This article may be of help: Amend printer settings >  in the 'Change default printer' section, if you click on Properties you can check for a duplex setting in there.

If the problem persists, you can log a case online with the Reporting team here >

If this helps, please click Verify Answer.

Regards.

Andy
Sage UKI 

Unfortunately it hasn't worked. It keeps reverting back to original settings. It won't let me delete the default printer and reset it.