Hi,

Thanks for using Sage City.

We're not currently aware of any connection problems with MTD. Can you please provide the full error message you're getting?

You can also troubleshoot errors yourself by using this article

Regards,

Ian

Sage UKI

Hi Ian,

Well there certainly is a problem.

So you do your VAT return

Reconcile

Hit Submit online

First HMRC dialogue box no problem

Second dialogue box with VAT number business name no problem

Third dialogue box where you put in Registration number and password problem. It does not show any text or instructions just a blank screen. Go back and prompt again same response hopeless waste of time.

I did get it to go through today eventually by coming out of Sage and logging back in again.  It really should just do it without having to log out of Sage and back in again.

Hi,

Thanks for the reply. We're aware this is happening for some of our customers. The current work around is to restart the program which will resolve the issue however we've put in a fix to stop this happening for v26.

Regards,

Ian

Sage UKI

Hi,

Thanks for the reply. We're aware this is happening for some of our customers. The current work around is to restart the program which will resolve the issue however we've put in a fix to stop this happening for v26.

Regards,

Ian

Sage UKI

Hi Ian,

Good to hear you are addressing this. I presume as a subscriber that this update will sent out shortly?

Please give an indication of anticipated time scale.

Hi,

Yes if you're subscribed to Sage 50 Accounts you'll get the upgrade as part of your subscription. We don't have an official date yet as the product is still going through testing but it's looking like it'll be the start of September.

www.sage.co.uk/help will have the details as soon as it arrives.

Regards,

Ian

Sage UKI