Hi Andy

Ive done a journal debit for a fixed asset with credits to the bank and the loan account. And reversed them when I saw they didn’t calculate correctly for VAT so ideally I need to delete them but the delete button in the transaction is greyed out. The journal credits are showing as sales income in box 6. There’s a JC to bank, a JC to loan, a JC reversal of the debit fixed asset account all showing there. Although the VAT due in box 5 is not including them. Hope you can help! Thanks 

Hi Andy

Ive done a journal debit for a fixed asset with credits to the bank and the loan account. And reversed them when I saw they didn’t calculate correctly for VAT so ideally I need to delete them but the delete button in the transaction is greyed out. The journal credits are showing as sales income in box 6. There’s a JC to bank, a JC to loan, a JC reversal of the debit fixed asset account all showing there. Although the VAT due in box 5 is not including them. Hope you can help! Thanks 

Hi Catherine,

Generally journals are better reversed than deleted, by posting the opposite entries on the same day and undoing the effect of the original journal.

To look at your missing VAT value we'd need to know details all of the journals posted so far with dates, values and tax codes including whether you've posted a value to Sales Tax Control and what tax code was used there. If you want to post a list here, we can try to recreate it to resolve or you may want to contact Technical Support so they can troubleshoot without the delay in reply you might see in Sage City.

Thanks,
Andy