I believe there is a hot fix available to address this issue. If you contact our Customer Services department they should be able to hook you up.

I believe there is a hot fix available to address this issue. If you contact our Customer Services department they should be able to hook you up.

Hi Darron,

I have been in touch with sage again and still no joy, I have been in touch with the technical department for the security program, Ive uninstalled my security (firewall) and tried again but to no avail. I really am at a loss, I have used sage for 30 years so it isnt like I dont know what Im doing. It is causing so much stress

P H Heating Engineers said:

I have been in touch with the technical department for the security program

It's not the firewall or security program the that will be the problem. The issue is a bug in Accounts where an incorrect parameter was being passed to the Opayo service and the service then takes an excessive amount of time to return a result. The hot fix addresses the issue in Accounts and corrects the parameter value so the service then responds in a more timely manner and the credential check completes as expected.

The fix will be included in the v28.1 release of Accounts due out later this year but in the meantime if you contact our (Sage) Customer Service department they can provide the hotfix that you can apply to address the issue now.

Thank you Thank you Thank you. I have been in touch with technical, copied and paste your response and after downloading a new version, it is fixed. I cannot thank you enough, you are a star!!!!!!