Trying to upload data processed since my computer was offline due to power cut

Question

Storm Debi caused power cut whilst working from home. This caused loss of internet etc. for my Sage50 Cloud Accounts. 
 Now that the connection has been restored, I am trying to "upload data" that had been processed on another laptop in the office whilst my internet was down. I keep getting the message ACCESS DENIED "You cannot access Upload to Remote Data Access because Dazzler is logged in on machine DESKTOP-G4JIQKS_19956." Even though that laptop is logged off and shut down - I definitely know that my colleague is not logged in! Currently I am able to get onto sage but only working offline! If anyone can help shed any light on what I can do that would be a great help!

Andy Rickeard · Answer

Hi Louise, Thanks for using Community Hub. 
 When the software is closed unexpectedly , like in your power cut situation, the file that holds the information about who is logged in where is not updated. So it doesn't matter that the laptop is off, the file still holds a record of a colleague being logged in. To resolve this you can follow the steps in the following article : 'You cannot access (option) for (record) because (username) is accessing.... '> If this helps, please click Verify Answer . Regards, Andy Sage UKI

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Trying to upload data processed since my computer was offline due to power cut

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