I'm trying to reconnect an existing user so that they can use Sage 50 accounts remotely, but after the connection was lost during our broadband being down, I am struggling to reinstate the user.
After following the instructions as per Sage's help page, the email that is supposed to be sent to the other user to acknowledge that they are able to use the remote access, doesn't send, which means that they are unable to use Sage online.
Has anyone ever come across this issue?
Thanks
No but I have the same issue with trying to reinstate a user too, so I wonder if their is an issue, I have spent all day trying to resolve my issue to no avail.
Hi Sarah. Thanks for responding. I have managed to sort out the problem after using the Sage online chat. Apparently, the email that the other user is supposed to receive to acknowledge that they've been…
Hi Sarah. Thanks for responding. I have managed to sort out the problem after using the Sage online chat. Apparently, the email that the other user is supposed to receive to acknowledge that they've been set up to use the Remote Access, isn't that important. What needs to be done to resolve the issue is, to log on to Sage as the manager or admin on the persons machine that requires the access. Once the Sage menu appears prompting you to choose between which company you want opening, if you choose the company that you want to use the Remote Access with, click on the 3 small dots on the left hand side of that company and choose to remove from remote access and then to delete that company. Once that is done, get them try to re-open Sage again. This should bring up about 4 options, the one they need to click on is the last option, which is the one that relates to re-loading the Remote Access on the other users machine Just follow the instructions on the screen and hopefully that should work
