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Andy Rickeard
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Sage Q & A Live – The fastest way to get an answer from Sage Experts

1 minute read time.

What is Q & A Live?

We’re delighted that Sage Q & A Live has recently been shortlisted to win the Best Customer Experience Award in the UK Customer Satisfaction Awards 2020.

Our live Q & A sessions began life as a pilot in Spring, opening up a new channel for customers to access technical support for their software during the inevitably busy period of Payroll Year End alongside the launch of Making Tax Digital.

They’ve been a resounding success with nearly 13,000 attendees in March alone. Customer satisfaction scores remain very high for this service and over 78% of customers surveyed have said that Sage Q & A Live has been more convenient for them than picking up the phone.

Sage 50Cloud Accounts and Payroll customers, Sage Business Cloud customers and Accountants now have access to this new platform.

By joining a live Q & A session, you can put your questions to us online and receive speedy, accurate answers with online demonstrations. The Q & A’s are driven by you and your questions about your software.

How do I join a session?

All you need is a computer with Internet access. Speakers or headphones are also recommended so you can listen in to demonstrations, but not essential. Simply submit your question through the chat option in our online meeting room and our experts will answer the questions live as they come in. You will also benefit from hints, tips and recent questions from other customers during our interactive sessions.

Join live drop-in Q&A sessions, Monday to Friday, between 9am to 5pm, by clicking here >

Parents

  • I have been trying to sign on to my Sage50 2023 program and I keep getting these error messages:  "Unknown error; -2146893788.  PAW Encrypt Acquire Our Container Error." and "One or more data files in the company's directory belong to a different company or have been copied into the directory by mistake.  Please restore your company data and try again, or contact Sage Customer Support."  I spoke with Customer Support and they told me to create a new Windows Profile.  I did that and still could not sign on to my company.  I believe the file may have some error on it.  Please advise on how to correct/remove the error in the file.  Thank you!

  • in reply to Deborah Culpepper

    Hi Deborah,

    I found your post as a reply to this older Sage payroll post, if the problem persists I would recommend posting in the Sage 50 Accounts forum and specifying the version of the software you are using.

    Checking online the following options have been found to resolve the error:

    • Create a new windows profile
    • Install any pending Windows updates
    • Log on as a full administrator
    • Refresh the Windows profile state in the Registry.

    I hope those options lead you to a resolution, but as I say, if the problem continues, please post in the Sage 50 Accounts forum and the community can try to help.

    Regards

    Andy
    Sage UKI

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  • in reply to Deborah Culpepper

    Hi Deborah,

    I found your post as a reply to this older Sage payroll post, if the problem persists I would recommend posting in the Sage 50 Accounts forum and specifying the version of the software you are using.

    Checking online the following options have been found to resolve the error:

    • Create a new windows profile
    • Install any pending Windows updates
    • Log on as a full administrator
    • Refresh the Windows profile state in the Registry.

    I hope those options lead you to a resolution, but as I say, if the problem continues, please post in the Sage 50 Accounts forum and the community can try to help.

    Regards

    Andy
    Sage UKI

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