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Souxie Thompstone

How do I see employees' P60s in the online portal? They've disappeared

SOLVED
Posted By

Hi all

Back in April we uploaded all our qualifying employees' P60s to the online portal. Lots of people went to see them, download them, print them etc. Everyone was happy.

An employee now is asking me for a reprint as they don't have access to a computer/printer. I've gone to the admin panel to see the P60s and print it from there (it's faster than using the software) but there are no P60s under 2017/2018. This is pretty confusing, as I definitely uploaded them and have seen them on there since.

I'm on the correct company and the correct year. There's nothing under 'pending' P60s either.

What's happened to them and how do I get them back? In the meantime I can print one from the software, but a lot of our employees do personal tax assessments and pretty soon they're going to be asking me for copies because they can't find them online.

Thanks

  • 0
    verified answer

    Hi Souxie.

    There aren’t any issues we are aware of that would cause this. The only we’ve seen is if you’ve gone to publish them and then just chosen to delete them rather than publish. However, this doesn’t seem to be the case from what you’ve mentioned.

    The best thing to do is to re-publish the P60’s. To do this set your process date to the 05/04/2018 > click Payroll Year End > Produce P60s > Upload and follow through the process. 

    Once they’re back on there the employees should be able to access their own again.

  • 0
    I have also have a issue. If you log onto the portal as a employee you can see your p60 but if you log in as a employer there are no published P60's. You should not have to re-publish the P60's again. Why can employees see them and not employers?
  • 0

    Hi Jane,

    Following on from Sean’s post; once you’ve set up the Online Payslips/P60s portal you can view, publish, download, print and delete P60s.

    To view a published P60: 

    1. Click P60s, then Published P60s.
    2. Select the relevant P60s.
    3. Click View.

    There isn’t an issue that we’re aware of that would prevent you from viewing these. Due to this, there are a few variables that we would need to check with you before we can resolve this for you. Therefore, on this occasion, it would be better if you could contact our Support team either via web chat or telephone in order for us to give you the most appropriate solution.

  • 0
    Hi Paul,

    I have already tried your suggestion and there are no P60's. Just slightly confused as an employee I can see my P60 on the portal but there are no P60's when I log in as a employer? It's just time consuming when you have to re-issue from sage.

    Kind regards
  • 0

    Our Support team will need to investigate this further for you via web chat or telephone Jane, as this isn’t an issue that we’re aware of.

  • 0
    Hi - I'm back.

    I'm uploading my online payslips as normal and I got a bit click-happy and nudged the P60s tab instead. They're all gone - after I uploaded them all over again due to my original post.

    Employees can see theirs, but as the admin/payroller who controls what gets uploaded, I can't see any - including mine when I'm logged in as admin, not an employee.

    Is it supposed to do this? It means if I want to reprint a P60 for someone I can't do it from the portal like I can with payslips. I understand this should be because employees are using the portal as it was intended and actually getting their P60s themselves, but not all our employees here work with computers, and not all of them have printers at home.

    Last time I had to re-upload them, I tried to make a PDF copy from Sage so that I could store them and only print the page I wanted each time, but I can't seem to do that either.

    Anyone else have the same problem?

    Thanks

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