Holiday remaining incorrect on payslip

Question

I processed July's payroll and distributed the payslips. One employee has came back and said that her holiday remaining is wrong. The payslip still shows 28 days remaining and 0 taken. I've checked the other employees and they're all correct on the payslips. 
 The employee in question (we'll call her Jane) is on the same holiday scheme as another employee (we'll call him John) and all the settings seem to be the same. However, John's payslip shows the holiday he has taken, but Jane's doesn't. 
 There's probably some simple explanation to this, but I can't find the answer.

Sean White · Answer

Hi Sheralyn. 
 There may be a few a few things we need to check. If you go to employees > double click the employee in question > absence tab. Does it show in there that the holidays have been taken? 
 If you can't see anything in there, click on the Holiday button in that screen > Entitlement tab. Check if that screen mirrors what is on the payslip. 
 If that all looks ok I think we'll need to investigate further. I recommend giving us a call on 0845 111 5555 so we can take a closer look.

Sage 50 Payroll

Holiday remaining incorrect on payslip

COMMUNITY

COMPANY

PARTNERS

SUPPORT & TRAINING