Hi Dawn,

Thanks for using our Product Support Community.

This is an issue we’re aware of and our Product Engineering team have identified the cause of this and are currently working on a fix. This fix will be deployed automatically in the background of the software.

We expect this fix to be deployed later this week.

There's no workaround in the meantime, so you should just continue as normal and retry the FPS towards the back end of this week.

We recommend that you inform HMRC of any delay in sending an FPS that might result in it being late.

Many thanks for your reply, I will try again at the end of the week and hopefully it will work !

Hi
I am still getting the error message as above. I have spoken to Sage twice today. We have done all the updates as suggested. They sent us an email with a link to check on a few things. We have re-installed Sage 50 payroll and also run the repair and compact utility and we are still getting the same error message. The lady I spoke to suggested that I create a new windows profile but that would mean that I lose all my settings on other things that I have on my computer. Is there anything else that we can try?

Tracy

Hi Tracy,

Thanks for using our Product Support Community.

Do the following in turn and retry the submission after each step where you've made a change:

1. Check to see if the issue appears in Demonstration Data. To do this, click File, click Open Company, log in to the Demonstration Data company then open the IR Secure Mailbox. If this opens correctly, run the repair and compact utility on your live data again.
2. Check you're using Sage 50 Payroll v24.0. To do this, within Sage 50 Payroll, click Help then About and under Program Details. If not using Sage 50 Payroll v24.00, download and install ‘Sage 50 Payroll for tax year 2018/2019 V24.01’ from the following site, once you've logged in: https://my.sage.co.uk/downloads/.
3. Check you're using one of the following supported operating systems:
   
   Microsoft Windows 10
   Microsoft Windows 8
   Microsoft Windows 7
   Microsoft Windows Server 2008
   Microsoft Windows Vista
4. Check you're using Internet Explorer version 9 or above. Read more >
5. Check your software is set to run as administrator. To do this, right-click the payroll shortcut, click Properties, click Compatibility, ensure Run as Administrator is selected then click OK.
6. Check that your Sage 50 Payroll data isn't located in the Program Files folder. To do this within Sage 50 Payroll, click Help then click About and check the Data directory path. If the data is in Program Files, you must move it. To do this, reinstall Sage 50 Payroll into a new folder, ensuring that the data isn't stored in the Program Files folder. You should then create your company and restore a backup, including RTI files.
7. Check you're using the latest Internet submissions module. To do this, within Sage 50 Payroll, click Help then click e-Submission Version Check. If prompted, download and install the latest version.

 

If this has answered your question, please click on the ‘This helped me’ link below.

Hi Paul
I have tried & checked all of these points and the error is still occurring.

Tracy

Has this been sorted as I am having the same trouble, done the same things and still no luck!

Hi Fiona
Ours was back up and running late yesterday afternoon.

Thanks. That's reassuring. I will have to be a bit more patient then I guess.

I am now getting this error. I have tried all the above suggestions to fix it and still it will not send. Have you all been able to submit your FPS?
Thanks
Sarah

I too am getting this error message 30-4-18. I've got the latest version, got the latest submission version, have tried repair - which it says worked, it won't however compact. HAs it been resolved yet? How do I fix it? HOw do youtell HMRC it might be late - as it needs to submit today? Thanks.

Hi,

If you’re already using v24.01 of Sage 50 Payroll, which is the correct version, our Support team will need to access your PC to delete some folders. You can contact them on 0845 111 5555 to enable them to do this.

No. We are able to do it on one machine and not the other. Sage have said that it was our machine so we wiped the machine, re-installed everything and it still doesn't work. Sage are saying that they have not had anymore reports of this error from anyone else so it is definitely my machine??

I'm having the same problems, Sage have given up on me and told me to contact IT, unfortunately we don't have an IT department...