Unable to do full payment submission, box comes up saying "an error occured"

Question

Good Afternoon

I am having trouble on my Sage 50 Payroll (v24 fully up to date).

When I am trying to send a Full Payment Submission, it hangs for a second with a box up saying something along the lines of "checking for updates" and then another box comes up with the title "An error occured" and says within the box "Please check esubsError.xml on your desktop for details."

The contents of the xml file is as follows:

<?xml version="1.0" encoding="utf-8"?>
<WizardError xmlns:xsi="www.w3.org/.../XMLSchema-instance" xmlns:xsd="www.w3.org/.../XMLSchema">
<Date>09/04/2018</Date>
<Time>14:56</Time>
<OperatingSystem>6.1.7601.65536</OperatingSystem>
<DotNetVersions>
<string>v2.0.50727</string>
<string>v3.0</string>
<string>v3.5</string>
<string>v4</string>
<string>v4.0</string>
</DotNetVersions>
<Message>External component has thrown an exception.</Message>
<StackTrace> at ESubs.View.InternetSubmissionProcess.Startup(StartupData startupData, StartupContext context, Boolean& downloadUpdate, Boolean& cancel, IntPtr& windowOwner)
at ESubs.View.CompleteSubmissionWizardProcess.LaunchWizard(StartupData startupData, Boolean& downloadUpdate, Boolean& cancel)</StackTrace>
</WizardError>

Can you shed any light on this at all or point me in the right direction to a fix? I have re installed the package fully, ran as administrator as suggested on similair questions but to no avail.

Many thanks

Paul Morgan · Accepted Answer

Hi Dawn, 
 Thanks for using our Product Support Community. 
 This is an issue we&rsquo;re aware of and our Product Engineering team have identified the cause of this and are currently working on a fix. This fix will be deployed automatically in the background of the software. 
 We expect this fix to be deployed later this week. 
 There's no workaround in the meantime, so you should just continue as normal and retry the FPS towards the back end of this week. 
 We recommend that you inform HMRC of any delay in sending an FPS that might result in it being late.

Paul Morgan · Answer

Hi Tracy, 
 Thanks for using our Product Support Community. 
 Do the following in turn and retry the submission after each step where you've made a change: 
 
 Check to see if the issue appears in Demonstration Data. To do this, click File , click Open Company , log in to the Demonstration Data company then open the IR Secure Mailbox. If this opens correctly, run the repair and compact utility on your live data again. 
 Check you're using Sage 50 Payroll v24.0. To do this, within Sage 50 Payroll, click Help then About and under Program Details. If not using Sage 50 Payroll v24.00, download and install &lsquo;Sage 50 Payroll for tax year 2018/2019 V24.01&rsquo; from the following site, once you've logged in: https://my.sage.co.uk/downloads/ . 
 Check you're using one of the following supported operating systems: Microsoft Windows 10 Microsoft Windows 8 Microsoft Windows 7 Microsoft Windows Server 2008 Microsoft Windows Vista 
 Check you're using Internet Explorer version 9 or above. Read more > 
 Check your software is set to run as administrator. To do this, right-click the payroll shortcut, click Properties , click Compatibility , ensure Run as Administrator is selected then click OK . 
 Check that your Sage 50 Payroll data isn't located in the Program Files folder. To do this within Sage 50 Payroll, click Help then click About and check the Data directory path. If the data is in Program Files, you must move it. To do this, reinstall Sage 50 Payroll into a new folder, ensuring that the data isn't stored in the Program Files folder. You should then create your company and restore a backup, including RTI files. 
 Check you're using the latest Internet submissions module. To do this, within Sage 50 Payroll, click Help then click e-Submission Version Check . If prompted, download and install the latest version.

If this has answered your question, please click on the &lsquo;This helped me&rsquo; link below.

Sage 50 Payroll

Unable to do full payment submission, box comes up saying "an error occured"

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