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Louise Voakes

Recent Update, Changes to submitting pension data problems

Posted By

Since installing the update yesterday 09 12 16 in Sage Payroll 50, this has changed the way information is sent to the pension provider, in this case NEST. Automatic enrolment showing error message against one of my employees and has the same employee in both tax weekly and tax monthly but I only set then up in tax weekly.  Just got to grips with the old system and the changes have meant I can't upload the pension data.  Any ideas as I can't see where I need to look to make any changes as everything in the Sage set up seems in order. 

I also note that another user gets an error message stating no data to export, I too have this problem.

Hoping someone can help as I have completely lost the will to live, hence writing this at 4.00am in the morning!

Thank you

Louise Voakes

Voakes Pies LTD

  • Hi Louise,

    Could you provide the full wording of the message you receive when you now try to send your pension data to NEST please?

    With regards to the error message 'No data to export' when running Send Pension Data, we’re currently investigating this issue. As this is currently under investigation, we don’t have a fix for it yet. However, our Support team are able to run through a workaround with you. You can contact them on 0845 111 5555 or via web chat.

  • Dear Paul

    I am in the office tomorrow (15 12 16), so will send you the screen shots.

    Many thanks.

    Louise Voakes

*Community Hub is the new name for Sage City