Hi Lindsey,

Thanks for using Sage City.

The special characters for your Online Payslips password are the following, including the brackets and hyphen:

(#?!@$%^&*-)

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI

Hi Lindsey,

Thanks for using Sage City.

The special characters for your Online Payslips password are the following, including the brackets and hyphen:

(#?!@$%^&*-)

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI

Thank you for your reply.

I have tried changing my own password to include a hyphen and when I click continue I get the following message (as have some of our employees):

"An error occurred while submitting your request. This reset link may no longer be valid."

Also, when I try to use a ( or ) I get the following message:

"Your password must contain one upper case letter one lower case letter a number a special character and be between 8 and 30 characters"

I have tried the others and they seem to be ok.

Thanks Lindsey.

I’ve tried this with brackets and hyphens and it seems to work fine. Try clearing your cache, cookies and history on your browser and try again.

If the issue still occurs try a different web browser (I used Google Chrome).

Regards,

Paul

Sage UKI