Remaining holiday incorrect on Online Payslip

A number of our employees have told us that their remaining holidays are showing incorrectly on their online payslip.

For example, one employee's shows - Holiday taken: 1, Remaining: 27.

However on the absence page on Sage, it is showing - 0 Taken, 10 booked, 18 remaining.

Is this something that can be easily fixed or do I need to call software support for help?

Thank you

  • 0

    Hi Michelle,

    Thanks for using Sage City. I’m sorry for the delay in my reply, we’ve currently transitioned to a new system and are catching up with answering outstanding queries.

    Did you get this sorted? If not, if you run a payslip from Payroll > Pre-update Reports, does this agree with the Online Payslips or the Absence page? 

    Regards,

    Paul

    Sage UKI