Hi Bobbie,

Thanks for using Sage City.

Apologies for the late reply.

You may have already resolved your query by now but if not, double check in your online portal in Settings, then click Document settings. Make sure the Send new document emails to employees check box is ticked > click Save.

If you still require support, please respond to this reply and it will be picked up.

Kind regards,

Sean,
Sage UKI