Sage 50 Payroll

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V25.03 update problem

Posted By Debbie Bradley over 4 years ago

I have tried to download the update to V25.03 following instructions as given in the email received for installation of update.

However - having logged onto to the support page successfully I am presented with the message as ringed

"You do not have access to download this file"

Why? - how then do i do the update?

0 Paul Morgan over 4 years ago

Hi Debbie,

Thanks for using Sage City.

You can follow the steps in this guide to download and install the new Sage 50cloud Payroll v25.03 update.

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI
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0 Debbie Bradley over 4 years ago in reply to Paul Morgan

Hi Paul

No exactly the same error message agin this morning following the instructions as given.

I also tried bu going vi MySage and downloading available updates, but as the screen screen shot of this below shows - this update is not listed
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0 Paul Morgan over 4 years ago in reply to Debbie Bradley

Ok, thanks Debbie.

Our Web Admin team will need to look into this for you to see why your email address isn’t registered for the new Sage 50cloud Payroll v25.03 update. You can contact them on 0191 479 5955 or via web chat or email from our Help Centre.

Paul

Sage UKI
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Sage 50 Payroll

V25.03 update problem

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