Hi Rick,

Thanks for using Sage City.

The Access Level determines who can access the specific employee record. Your username has to have a matching or higher access level than the record you want to access.

Employees set up as directors have a default security access level of 9. If your user name does not have this access level, when you change an employee to a director, you can no longer see their record in the employee list. If you need access to their record, you must change the access level of your user name.

Employees set up as non-directors have a default security access level of 0.

You can access our guide on how to set up, add or delete users for more info.

If this has answered your question please click More > Verify Answer.

Regards,

Paul

Sage UKI

how do I turn on e submissions for a user? I've ticked all the boxes in task, security, set up?